FAQs
Getting your problem solved is our top priority. If you need assistance, please contact our friendly customer support team via email at info@crochet-dreams.com. We’re available Monday to Friday and typically respond within 48 hours. We’re here to help!
Payment
We accept the following payment methods:
- Credit & Debit Cards – Visa, MasterCard, American Express
- Digital Wallets – Apple Pay, Google Pay
- PayPal
All payments are securely processed for a safe and smooth checkout experience. Please note that all prices are displayed in USD.
If you're having trouble paying with your credit or debit card, try using the PayPal option – you don't need a PayPal account to complete the payment! If this doesn't work, please contact both your bank and us at info@crochet-dreams.com for further assistance.
PayPal is a secure and convenient payment option that allows you to complete your purchase quickly. You can use PayPal to pay with your PayPal balance, linked bank account, or credit/debit card.
💡 Don't have a PayPal account? No problem! You can still use PayPal as a guest checkout option with your credit or debit card - no account required.
Using PayPal ensures your payment details stay protected, and transactions are processed instantly for a smooth shopping experience.
To apply your discount, you must be on the checkout page.
- On mobile, either use the dropdown menu at the top or enter the code in the last section under Order Summary.
- On desktop, the discount box appears on the right-hand side under Order Summary.
Enter your code, and it will be applied to your order!
Shipping
We currently ship to the United States, Australia, and Canada. We’re actively working to expand our shipping options to more countries in the near future.
Yes, we offer FREE shipping to these locations, thanks to affordable shipping rates from our warehouses in Asia. Stay tuned as we continue to expand our reach!
Once your order is confirmed, we’ll prepare your products and hand them over to a third-party logistics company. You’ll receive a shipping confirmation email within 2-5 business days. Be sure to check both your inbox and spam folder.
You can also track your order directly on our website under Track Your Order for real-time updates.
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