Return & Refund Policy

At Crochet Dreams, we are dedicated to providing you with high-quality products and a seamless shopping experience. Customers have the right to apply for a return within 30 days after delivery. If you are not completely satisfied with your purchase, we offer a simple return and refund process to ensure your peace of mind.

If you need to initiate a return, cancel an order, or have any questions, please reach out to us at info@crochet-dreams.com.

General Guidelines

1. Eligibility for Returns and Cancellations:

• • Items must be returned in their original condition, unused, and with all tags and packaging intact.
  • For cancellations, email us within 1 hour of purchase, as processed orders cannot be canceled.
  • Inspect all items upon arrival, including gifts, as claims for damaged items must be made promptly.
    
    

2. How to Return an Item:

• • Contact us at info@crochet-dreams.com with your order number, the item(s) to be returned, and the reason for return.
  • Package the item securely in its original packaging.
  • Ship the item to the address provided by our team via email.
  • Once your return is received and inspected, we will process your refund or exchange.
    
    

3. Return Shipping Costs:

• • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
  • Using a trackable shipping service is recommended, as Crochet Dreams is not liable for items lost during return transit.
    
    

4. Refunds:

• • Refunds will be issued to the original payment method after the returned item is verified.
  • Refunds are subject to applicable processing fees. Shipping fees, if any, are non-refundable.
  • Exchanges do not incur additional charges.
    
    

5. Order Cancellations:

• • Cancellations are subject to a 5% bank processing fee, which will be deducted from your refund.
  • Orders can only be canceled or modified within 1 hour of placing them.

Special Cases

6. Damaged or Incorrect Items:

• • If you receive a damaged or incorrect item, email us at info@crochet-dreams.com with your order ID and a photo of the item. We will resolve the issue as quickly as possible.
    

7. Missed Special Occasions:

• • While we aim to deliver your order promptly, we cannot guarantee delivery by specific dates.
  • Returns for missed occasions will follow our standard return process.
    
    

8. Missing Parcels:

• • If your parcel is marked as delivered but you did not receive it, contact us immediately.
  • We will investigate and, if appropriate, arrange for compensation or reshipment.
  • Refunds are not provided for lost items caused by postal service errors.

Need Help?

Our team is here to assist you!

Contact us via email at info@crochet-dreams.com with any questions or concerns.
Please allow up to 48 hours for a response.